Managing Client Confidentiality in the Digital Age

One of a paralegals most important roles is to maintain client confidentiality and help to secure the attorney-client privilege.

New technologies have provided more convenient and accessible ways to facilitate communication. As a result, client information has become more readily available with the digital age.

Although these improvements are very useful, it’s important to realize the ethical issues that can arise if the attorney-client privilege and the legal restrictions that support confidentiality are not carefully adhered to.

We are in an era of technology where most, if not all, documents are kept electronically. Now more than ever, it is paramount that confidentiality be protected. While it may seem like a daunting task, there are steps one can take to ensure that client confidentiality is maintained.

One helpful tip is to make sure a computer’s virus protection software is up-to-date. This helps to prevent unknown hackers from flooding the system and gaining access to important documents.

Another tip for keeping up with important documents, is to never save them to a flash drive. While flash drives are convenient, they are also easy to lose. If the information stored on a flash drive were to be lost, client confidentiality would be lost as well, indefinitely.

Lastly, it is critically important to protect all documents with a password that only the paralegal, attorney and other appropriate staff has access to. Being able to lock your computer when you are not present is a good way to ensure no one else can gain access to important documents. 

Published on June 02, 2016